Overview

Service Management is a solution comprised of software, services and knowledge that assist companies in efficiently delivering service commitments to customers. i-bussol specialise in the succesfull delivery of Service Management software solutions to organisations in all industry sectors where after sales service is critical to the success of the organisation.

We don’t complicate the issue, our approach is based on sound reasoning:
- PLAN CAREFULLY - Take time to understand your requirements in detail
- FAMILIAR SOFTWARE - Use software that your people are already familiar with, this eases user adoption and keeps training costs to a minimum
- SIMPLE CUSTOMISATION - Provide the ability for the end user to customise the solution to specific requirements
- SMOOTH IMPLEMENTATION - We realise you still have your daily jobs to undertake so we are able to install, implement and deploy with very little disruption
- FLEXIBLE DEPLOYMENT - We offer various deployment options, SaaS, hosted, mobile, laptop, internet, intranet
- TRAIN & GO LIVE - User training is a key part of any implementation, we can “hand hold” through the go live process
- AFTER SALES SUPPORT - We practice what we preach, we build up long standing business relationships through the provision of great after sales support.

We build all our solutions inside Microsoft Dynamics CRM.
Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business process and scalable to meet enterprise demands. Microsoft Dynamics CRM gives you the complete toolkit you need to deliver a top quality of service to your customers while optimising your service efficiency and reducing your costs. Track, manage and resolve issues quickly and within your service level agreement (SLA) to strengthen your relationships with your customers.

If we can be of any assistance to you, even if you just want to run your thoughts by us then please do get in touch…

Functionality

Warranty Management
Call Logging
Helpdesk
Accessed from Microsoft Outlook
Workflow
Contract Management
Service Level Agreements
Warranty Management
Engineer Scheduling
Returns
Workshop
Call Centre
PDA mobility
Remote access
Billing
Customer Portal

Why Microsoft?

Investment
Microsoft invest $5bn per annum in R&D for their Business Solutions arm, so the solution you adopt today will grow and adapt with your business for many years to come, providing you with a security of investment.

Software Assurance
The annual payment of a Support fee to i-bussol not only covers full support from us but also covers Software Assurance with Microsoft. Software Assurance provides your organisation with free product releases, MIcrosoft support and on-line training.

Road Map

Works with and like familiar Office products
Microsoft Dynamics CRM works with and like Microsoft Office products your people are already familiar with. This eases user acceptance and adoption.

Mobile Solutions

Mobile CRM
Available for Blackberry and Windows Mobile.
Mobile CRM leverages the power of the Microsoft Dynamics CRM system and the advanced connectivity of the Windows Mobile Platform.

Mobile CRM for Dynamics CRM, is a leading mobile application that enables rapid deployment of the Microsoft Dynamics CRM product to users with wireless handheld devices.

Mobile CRM provides your field force with timely, convenient access to customer and corporate data while reducing the time they need to spend developing time-consuming reporting for management.

It makes your sales and service teams more effective, and more efficient.

Built for Mobile Professionals
Mobile CRM is built specifically for mobile sales and service professionals’ providing them with an unrivaled user experience through an intuitive, graphical user interface based on the familiar Dynamics CRM look and feel.

Mobile CRM is a cost-effective solution that can be deployed in as little as 15 minutes providing wireless handheld users with immediate and instant access to accurate CRM data in the field – including all standard and custom entities from Dynamics CRM.

Mobile CRM delivers:
•  Access to Dynamics CRM while out of the office – allowing for up-to-the-minute data changes (from the field and the office) and instant access to current data.
•  A user-friendly interface on the Windows Mobile devices for intuitive CRM data access and entry by the mobile professional. Both while the device is connected online to a wireless service provider and offline, such as in an airplane, or deep inside a customer’s warehouse
•  Using Mobile CRM, sales and service teams have instant access to important customer information when and where they need it.
•  By allowing your sales and service people to quickly and efficiently update their customer information on the fly, your organisation gets transparent up-to-the-minute reporting, while your people have more time to do what they are supposed to do: Sell and Service!
•  Spending more time out of the office means that access to a range of key applications, including e-mail, CRM and other enterprise applications will make the SME professional more efficient and responsive, and help reduce working hours.

For more information or to arrange a demonstration please contact us…

Hosting Options

Available as client hosted or SaaS

It may not always be possible or preferable to purchase a solution outright, it is deemed capital expenditure which inevitably needs approval. Therefore, why not consider a monthly “rental” expenditure to acquire the solution your organisation needs?

SaaS (Software as a Service)
Microsoft Dynamics CRM can be deployed as a service, whereby the solution is hosted at a secure data centre and you pay a monthly per user fee to rent the service.
Effectively you own the data and rent the solution as a service.

Client hosted
The more conventional option is obviously available, purchase the solution and host it on your own servers and by paying an annual software assurance fee you are eligible for new product releases for free.