Microsoft Dynamics CRM 2011

“The Power of Productivity”

Microsoft Dynamics CRM 2011 will deliver “The Power of Productivity” through familiar, intelligent and connected experiences for people inside and outside an organisation.

This release will also enable partners, including independent software vendors, global system integrators and value-added resellers, to quickly create, package and distribute Microsoft Dynamics CRM extensions and custom solutions.

To streamline solution discovery and distribution, Microsoft will be launching Microsoft Dynamics Marketplace in September 2010. This new online catalog will provide an easy way for partners to market and distribute solutions to Microsoft Dynamics customers. The marketplace will allow customers to quickly search, discover and apply industry-specific applications and solution extensions from Microsoft and its partners to help them accelerate and extend their CRM and ERP implementations. Microsoft Dynamics Marketplace will be integrated within Microsoft Dynamics CRM 2011, allowing customers to search for applications directly from within their CRM solution.

Microsoft Dynamics CRM 2011 Delivers Next-Generation Cloud Productivity
In June 2010, Microsoft Dynamics CRM Online and Microsoft Dynamics CRM were recognised as “a leader” for midsize and large organisations by Forrester Research Inc. and Microsoft Dynamics CRM 2011 will build on and extend those leadership capabilities through the following experiences:

Familiar Experiences

• Next-generation Microsoft Outlook experience. The best Microsoft Outlook client experience yet enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting.
• Microsoft Office experience. New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation and user experiences.
• RoleTailored design. Role-based forms and views ensure business professionals have fast access to the relevant information that they need and are prevented from seeing data that they are not authorised to view.
• Advanced user personalisation. Customers can create personal views, add commonly used records and design personal dashboards to measure performance.

Intelligent Experiences

• Inline data visualisations. Business professionals using Microsoft Dynamics CRM 2011 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights.
• Real-time dashboards. Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decision-making.
• Flexible goal management. Businesses can define key performance and business health indicators to track and measure progress against any organisational goal or metric.
• Guided process dialogs. In addition to automated processes, businesses can provide its employees with step-by-step guidance through any business process or interaction.

Connected Experiences

• Contextual documents. For organisations with Microsoft SharePoint Server, people can easily provision SharePoint document repositories and embed directly within Microsoft Dynamics CRM.
• Cloud development. Developers can develop and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Microsoft Visual Studio. Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
• Solution management. Solution developers can easily create, manage and help protect solutions from creation to distribution through versioning, dependencies and security features.
• Microsoft Dynamics Marketplace. Customers can quickly find, download and apply custom solutions and extensions embedded within Microsoft Dynamics CRM.

“Microsoft Dynamics CRM 2011 will further deliver ‘The Power of Productivity’ through familiar, intelligent and connected experiences for customers and partners,” said Brad Wilson, General Manager of Microsoft Dynamics CRM.

“For customers, it offers new levels of user productivity and collaboration that meet their specific business needs with a low total cost of ownership. For partners, it unlocks new opportunities and provides a single development environment for cloud-based and on-premise deployments. Together, this new release raises the bar in the CRM market.”